Guarantee
30-Day Money-Back Guarantee
Try OrbitHost risk-free. If you're not satisfied within 30 days, we'll refund your money — no questions asked.
30 days
No questions asked
Fast refund
Risk-free trial
Coverage
What's Covered
Eligible for Refund
- Web Hosting (all plans)
- BDIX Hosting (all plans)
- Reseller Hosting
Non-Refundable
- VPS Servers
- Dedicated Servers
- Domain registrations
- SSL certificates
- Email hosting
- Abuse/TOS violations
How It Works
Refund Process
1. Open a Ticket
Submit a cancellation request via the client area within 30 days of purchase.
2. We Review
Our team processes your request within 1-2 business days.
3. Refund Issued
Refund is sent to your original payment method (bKash, Nagad, or bank).
4. Receive Funds
Funds arrive within 3-7 business days depending on your payment method.
FAQ
Refund Questions
Log in to your client area at my.orbithost.bd, open a support ticket requesting cancellation and refund. Include your service ID and reason (optional).
Refunds are sent back to the original bKash account used for payment. Please provide your bKash number in the refund ticket.
After 30 days, hosting plans are non-refundable. However, you can cancel to prevent future renewals.
The 30-day money-back guarantee applies to initial purchases only. Renewals are non-refundable.
Domain registrations and SSL certificates are non-refundable as per registry and CA policies. If you cancel hosting, you keep your domain.